Forum Discussion

Ash7137's avatar
Ash7137
Reel Rookie
6 months ago

Netflix won't load, and have to reset resolution every time for other streaming services to load

I just bought the Roku Express, was using a PS4 to stream and had no problems with any streaming services.  Now with the Roku Netflix can't load any content, it gets stuck on the spinning wheel or I get an error message.  I've done all the suggestions: restarted, un-installed and restart and downloaded app again, my internet connection is fine.  The only thing I can think of is that maybe my tv is too old (2010), but when I look it up it says any tv with an HDMI port should work.  

I also have to reset the resolution any time I turn it off and turn it on or NONE of the streaming apps work.  I find it hard to believe it's my tv since it worked perfectly fine 2 days ago with the PS4

app playback

4 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    6 months ago

    You've taken the "Display type" setting off of "Auto detect" and set it to 1080p or 720p?

    • CPatty's avatar
      CPatty
      Newbie
      6 months ago

      I have the same issue! I have restarted, unplugged the tv, uninstalled Netflix, signed out, changed to 1080 and 720. I don’t know what to do now.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        6 months ago

        Hi Ash7137, CPatty,

        Thank you for being part of the Roku Community!

        We appreciate you bringing this to our attention: the trouble streaming with the Netflix channel on your Roku device.

        We are currently aware of the issue, and our appropriate team has been investigating it closely.

        In the meantime, please help us with the required details so we can include your device in the process of investigation as follows:

        • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

        We'll be looking forward to your response.

        Thanks,
        Chel