Forum Discussion

Ash7137's avatar
Ash7137
Reel Rookie
7 months ago

Netflix won't load, and have to reset resolution every time for other streaming services to load

I just bought the Roku Express, was using a PS4 to stream and had no problems with any streaming services.  Now with the Roku Netflix can't load any content, it gets stuck on the spinning wheel or I ...
app playback
CPatty's avatar
CPatty
Newbie
7 months ago

I have the same issue! I have restarted, unplugged the tv, uninstalled Netflix, signed out, changed to 1080 and 720. I don’t know what to do now.

RokuJechealR's avatar
RokuJechealR
Retired Moderator
7 months ago

Hi Ash7137, CPatty,

Thank you for being part of the Roku Community!

We appreciate you bringing this to our attention: the trouble streaming with the Netflix channel on your Roku device.

We are currently aware of the issue, and our appropriate team has been investigating it closely.

In the meantime, please help us with the required details so we can include your device in the process of investigation as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We'll be looking forward to your response.

Thanks,
Chel

  • DavidG1234's avatar
    DavidG1234
    Newbie
    6 months ago

    I have the same exact issue. Just bought a brand new Roku express.