Forum Discussion

StreamingHammer's avatar
StreamingHammer
Reel Rookie
4 months ago
Solved

Netflix plays the last episode in S1 instead of E1 on Roku

My wife and I wanted to start  a new show, so we did a Roku voice search and found the show we wanted which is on Netflix. Roku appropriately opened Netflix app, I had to enter my profile lock passco...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    3 months ago

    Thanks for the update, StreamingHammer​ 

    We understand that this does not seem like an app issue, specifically with Netflix. Please take note that most apps on Roku are managed directly by their respective app providers. This includes the interface of their app, content access, and app availability.

    I hope for your understanding.

    Thanks,

    Roku Community Team.

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
4 months ago

HeyStreamingHammer​,

Thanks for bringing up this issue here!

It seems there is an issue with your Netflix app. Please follow these steps below:

  1. Restart your streaming device: Home > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.
  2. To update the channel, open the Netflix app, press the star button on your remote, and select "Check for updates."
  3. Remove and re-add the channel  

For more troubleshooting steps, visit here

Let us know how it goes!

Roku Community Team

  • StreamingHammer's avatar
    StreamingHammer
    Reel Rookie
    3 months ago

    Thanks for the reply.  I went through all 3 steps.  

    Tried it multiple times and the problem still exists.

    Any other advice?  

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      3 months ago

      Thanks for keeping us updated! StreamingHammer​,

      It seems the problem is with the app alone. To help you further troubleshoot this, it is best to contact the Netflix support team. You can start here!

      I hope this helps!

      Roku Community Team