Forum Discussion

Friedcrabb's avatar
Friedcrabb
Streaming Star
4 months ago
Solved

Netflix picture dark screen

Every time I turn on Netflix on my Roku enabled TV’s, the picture is so dark as to be unwatchable. Has been like this for as long as I can remember, so not a recent issue. Doesn’t matter what show I’m watching. My Apple TV, on the other hand, is fine. I do not want to try to adjust the picture to e able to watch, as then I’d have to readjust for any other streaming service. What the heck is the problem? And I’m still dealing with the spontaneous shutoff of my TVs after turning them on. 

app playback
  • RokuSuzetteL's avatar
    RokuSuzetteL
    4 months ago

    Thanks for responding, Friedcrabb 

    It seems the issue persists after trying to troubleshoot the Netflix app. In this case, I recommend directly contacting the app provider since they are responsible for maintaining the app, including its contents. 

    Thank you for your understanding!

    Roku Community Team 

7 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    4 months ago

    Thanks for posting, Friedcrabb​

    We get that you're having an issue with your Netflix app, which displays a too-dark screen. We'd like to look at this issue.

    Is this happening only while streaming or also from the app's home screen? If you could provide us with a photo or video showing the issue, that would be helpful.

    In the meantime, try the following:

    1. Check the app for updates: Highlight the app and press the star (*) button on your Roku remote.
    2. Remove app
    3. System restart the device
    4. Add the app again


    Keep us posted.

    Roku Community Team

    • Friedcrabb's avatar
      Friedcrabb
      Streaming Star
      4 months ago

      Hello,

      The Home Screen for Netflix is bright and looks fine. But when I start to stream a Netflix show, (have tried several different shows), the screen becomes so dark that it’s too difficult to watch. I tried to take pictures but unfortunately my iPhone brightens it up so it looks normal. 

    • Friedcrabb's avatar
      Friedcrabb
      Streaming Star
      4 months ago

      I also did as recommended first and checked for updates, deleted the app, restarted the system, and reinstalled the app. Same issue.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        4 months ago

        Thanks for keeping us posted, Friedcrabb​!

        We appreciate the troubleshooting steps you've taken so far, and we'd like to gather more information about this concern. Does this issue occur with all content on the Netflix app or just a particular title?

        We'll wait for your response.

        Thanks,
        Roku Community Team

  • Friedcrabb's avatar
    Friedcrabb
    Streaming Star
    4 months ago

    Also per the email I got requesting more info, I'll also post here as I'm not sure where I'm supposed to respond.

    Hello,

    Model:  3810X, Roku Streaming Stick+

    Serial No: YH00FV032116

    Device ID: C1396F032116

    OS version: 14.6

    Tracker ID: 16-273-359

    App: 

    Version 5.2

    Build 130079003

    • RokuSuzetteL's avatar
      RokuSuzetteL
      Community Moderator
      4 months ago

      Thanks for responding, Friedcrabb 

      It seems the issue persists after trying to troubleshoot the Netflix app. In this case, I recommend directly contacting the app provider since they are responsible for maintaining the app, including its contents. 

      Thank you for your understanding!

      Roku Community Team