Forum Discussion

WaywardFaun's avatar
WaywardFaun
Reel Rookie
8 months ago
Solved

Netflix frozen on change profile

Netflix freezes on my Roku. Switching it off and on doesn’t help. Network connection excellent. Restarted connection, no change. On app screen there is no * option so cannot remove the app and re- install it. Cannot log out of Netflix as it is frozen on change profile.

app playback
  • makaiguy's avatar
    makaiguy
    8 months ago

    See if you can can use the official Roku remote app on an Android/iOS phone/tablet (https://www.roku.com/mobile-app) to remove a channel that you cannot remove via the standard Roku user interface. .

    When in the Roku remote app on you mobile device:

    • At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
    • In your connected device click on "Apps on Roku".
    • Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
    • Click on "Remove" and confirm.

    I'd then restart the Roku to be sure the app has been completely cleared.  You'll find the "System restart" option under "Settings > System > Power" for Roku TVs and some Roku streamer models. On models without a Power option, it's under "Settings > System".Note that this will remove the channel from your Roku account, but it will NOT cancel any paid subscription you may have for this channel.

2 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    8 months ago

    See if you can can use the official Roku remote app on an Android/iOS phone/tablet (https://www.roku.com/mobile-app) to remove a channel that you cannot remove via the standard Roku user interface. .

    When in the Roku remote app on you mobile device:

    • At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
    • In your connected device click on "Apps on Roku".
    • Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
    • Click on "Remove" and confirm.

    I'd then restart the Roku to be sure the app has been completely cleared.  You'll find the "System restart" option under "Settings > System > Power" for Roku TVs and some Roku streamer models. On models without a Power option, it's under "Settings > System".Note that this will remove the channel from your Roku account, but it will NOT cancel any paid subscription you may have for this channel.