Forum Discussion

Luigi1's avatar
Luigi1
Newbie
2 years ago

Netflix app freezes all the time on Roku TCL TV

Watching Netflix became impossible. The app continuosly freezes and crash. All the other apps are working fine. My download speed is 935 mbps. So far I tried everything, rebooting, deleting the app a...
jabanero's avatar
jabanero
Newbie
2 years ago

It's constant. It's notstop. It pretty much happens in every piece of content I try and is simply not usable anymore.

I see the comments in here and it's been happening far too long. I's not longer an option to use and disappointing enough that it's time to find alternatives.

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi jabanero,

Thanks for letting us know. We apologize for the experience.

We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee