Forum Discussion

bshopman's avatar
bshopman
Newbie
12 months ago

Need to force manual log-in to cable provider

Trying to sign into ESPN on my Roku. It keeps automatically logging me into the WRONG Xfinity account. I need to be able to log out and log back in manually so I can enter the correct credentials. Each time I log out, it logs me right back in to the wrong account automatically. HELP!

app subscription
Channel subscription
Connection issue

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Welcome to the Roku Community, bshopman!

    Thanks for informing us about the account issue you're currently experiencing within the ESPN app on your Roku device. No worries! We're happy to suggest some steps you could try.

    Let's try to refresh the system of the ESPN app to clear it's existing data to see if this will make you log in to your preferred account. Follow the steps provided below to help you troubleshoot:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Here's our support article for reference: How to resolve a channel playback issue

    Keep us posted on how it goes!

    Best regards,
    Carly