NBA app - new update is not working
The new NBA app is terrible, here are the current issues: 1. Crashes unexpectedly, it does this every 10-15 minutes while watching live or replayed games 2. the ‘Hide Scores’ option only doesn’t...
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Hi NBAFanatic
Thank you for the inquiry!
Does the issue only occur on NBA or across other channels installed on your Roku device? Have you tried removing the affected channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Keep us posted if you have any further queries that we can assist with.
Warm Regards,
Lianna
Hi JLS_OH
Thank you for the inquiry!
To ensure the process of removing and re-adding the NBA channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to NBA support directly to share your feedback.
Warm Regards,
Lianna
