Forum Discussion

Ellingson101's avatar
Ellingson101
Newbie
3 years ago

NBA app - new update is not working

The new NBA app is terrible,  here are the current issues: 1. Crashes unexpectedly, it does this every 10-15 minutes while watching live or replayed games  2. the ‘Hide Scores’ option only doesn’t...
app playback
Jessicahap's avatar
Jessicahap
Newbie
3 years ago

I’m having the same issue- subscribe to nba league pass, the app is up to date, the Roku software is up to date, I’ve tried deleting the app, doing a system restart, and then reinstalling, and I still can’t stream any of the league pass games on either of my tvs (one is a Roku tv, one uses a Roku stick). When I try to, the screen just goes black but the tv isn’t off. 

I was going crazy and wondered if these games were all blacked out, but I can stream on my phone just fine. This is so frustrating.

  • figaro's avatar
    figaro
    Roku Guru
    3 years ago

    As of this morning Oct 31 the NBA App is not working properly again. Can't get any full games from Saturday to play. The games will play on my PC and on my Apple TV but not on the Roku. 

    • jmo44's avatar
      jmo44
      Newbie
      3 years ago

      Having the same problem as of Tuesday, Nov. 1. The only full games that load are the ones that were on NBA TV. Any other full game just brings me back to the menu screen for that game.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hi Community users,

      Thanks for the posts.

      We would recommend trying to remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

      If you are still experiencing an issue, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

      Please keep us posted what you find out.

       

      Thanks,
      Danny