Forum Discussion

Newbie

12 months ago

Solved

My5 crashes when play is pressed

I open the app put all information in there it does not connect

RokuTakashi
12 months ago
Hi, Greg30

Welcome to the Roku Community.

We appreciate you for letting us know about the behavior you have encountered with the My5 channel that crashes when playing content, and we're here to help. For this matter, we'd recommend performing the troubleshooting step below to resolve the issue.

Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".

Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves

We hope this helps!

Best wishes,
Kash

1 Reply

RokuTakashi
Community Moderator
12 months ago
Hi, Greg30

Welcome to the Roku Community.

We appreciate you for letting us know about the behavior you have encountered with the My5 channel that crashes when playing content, and we're here to help. For this matter, we'd recommend performing the troubleshooting step below to resolve the issue.

Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".

Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves

We hope this helps!

Best wishes,
Kash