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Summers92's avatar
Summers92
Newbie
9 hours ago
Solved

My TV is stuck in Guest mode

My tv is stuck in guest mode and I can’t get it out 

  • Welcome, Summers92​ 

    You mentioned that the TV is locked in guest mode. Here's what you can try:

    1. Turn off Guest Mode on your Roku device: (Home > Settings > Guest Options > Sign out and clear info, and enter your Roku PIN, select OK).
    2. Turn off Guest on My.roku.com:
      1. Go to my.roku.com on your computer or smartphone
      2. Scroll down to My streaming devices & TVs
      3. Find your Roku device and select Disable Guest Mode
      4. Enter your Roku PIN and select Disable Guest Mode

    Need more tips? Visit here. Let us know if that works!

    Roku Community Team

2 Replies

  • Summers92​ Try logging into your account and see if you can disable guest mode from there.  If that doesn't work you might have to do factory reset on the device.

  • RokuArcelyn's avatar
    RokuArcelyn
    Community Moderator

    Welcome, Summers92​ 

    You mentioned that the TV is locked in guest mode. Here's what you can try:

    1. Turn off Guest Mode on your Roku device: (Home > Settings > Guest Options > Sign out and clear info, and enter your Roku PIN, select OK).
    2. Turn off Guest on My.roku.com:
      1. Go to my.roku.com on your computer or smartphone
      2. Scroll down to My streaming devices & TVs
      3. Find your Roku device and select Disable Guest Mode
      4. Enter your Roku PIN and select Disable Guest Mode

    Need more tips? Visit here. Let us know if that works!

    Roku Community Team