Forum Discussion

Clmurray2005's avatar
Clmurray2005
Newbie
8 months ago
Solved

My TV assumes I am in USA, but I’m in the UK so I cannot access UK channels

My Roku TV thinks I am in USA when I am in the UK. It has a UK plug and the wifi does not have a VPN but it does not allow me to add UK channels (like ITV, Channel 4, BBC etc.). How do I change this?...
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago

Welcome to the Roku Community, @deancamp!

We understand that you would like to set up your Roku Device at your current location, and we're here to help!

If your Roku device isn't located in your current region. In that case, we would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How to create a Roku® account | Official Roku Support

Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How to system restart or factory reset your Roku® streaming device | Official Roku Support

Let us know how it goes.

Thanks,
The Roku Community Team