My Roku Express keeps pausing

Question

One of my Roku Expresses just keeps pausing. It not buffering and it will immediately start playing when I unpause it. This is happening on any channel I am watching, but for troubleshooting sake, I went ahead and uninstalled and reinstalled Netflix and its still doing it. I've also tried rebooting it quite a few time with no success. I tried to contact support, but my device isn't eligible? I find that kinda weird, so decided to see if anyone else had this issue

Thanks,

John

RokuJohnB · Answer

Hi JawnRyan2o07,
A warm welcome here in the Roku Community!
We understand you're having a problem with the Roku Express+. We're happy to assist you further. May we know how far is your Roku device from your network router?
We'll wait for your response.
Thanks,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; John

JawnRyan2o07 · Answer

My router is about 4 feet away

RokuJohnB · Answer

We appreciate the information that you have provided to us,&nbsp;JawnRyan2o07!
We will be pleased to help you further with this Roku Express+ issue that you are experiencing. Please try the steps below.

Press&nbsp;the Home button on your Roku remote.
Scroll and select&nbsp;Settings.
Select&nbsp;System.
Select&nbsp;Power. If you do not see a&nbsp;Power&nbsp;submenu, skip to the next step.
Select&nbsp;System restart

Let us know how it works, and we will continue to assist you further.
Best regards,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; John

JawnRyan2o07 · Answer

I went ahead and restarted everything, but Im fairly certain this is not a network issue. Its not buffering, its pausing. Im sitting here with the remote in my hand, and everytime it pauses, ill unpause it and it will be good for like 5-10 mins. It is like someone else is using another remote and pausing it, but that's not possible. I also just noticed it acted like the back button was pressed as it exited the TV show I&nbsp;was watching.&nbsp;While rebooting everything, I did notice the roku is being powered via a USB on the TV. I went ahead and swapped it to a USB block plugged into my 120v wall socket. Will watch it some more and report back.

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My Roku Express keeps pausing

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