Forum Discussion

Aanderson1839's avatar
Aanderson1839
Newbie
2 years ago
Solved

My Netflix app is just showing a black empty screen

I just set up a new Roku stick and all of the other apps I checked are ok (Apple, prime, Disney, peacock, paramount, etc)   I grabbed the tracker information for this issue and pasted it below    ...
app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Greetings from the Roku Community, Aanderson1839!

    We appreciate you reaching out for support about the playback issue you've been experiencing with Netflix, and we'd be happy to suggest some troubleshooting steps to help you get back on streaming.

    Kindly follow the steps provided below to help you:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and choose Store, look for the app, then press Add channel

    For reference, you can check our Support article here: How to resolve a channel playback issue

    If the issue persists, we highly suggest reaching out to the channel provider themselves, which, in this case, is Netflix Support, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel might need an update since this issue only persists on Netflix.

    We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. Let us know how it goes! 

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Greetings from the Roku Community, Aanderson1839!

We appreciate you reaching out for support about the playback issue you've been experiencing with Netflix, and we'd be happy to suggest some troubleshooting steps to help you get back on streaming.

Kindly follow the steps provided below to help you:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and choose Store, look for the app, then press Add channel

For reference, you can check our Support article here: How to resolve a channel playback issue

If the issue persists, we highly suggest reaching out to the channel provider themselves, which, in this case, is Netflix Support, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel might need an update since this issue only persists on Netflix.

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. Let us know how it goes! 

Best regards,
Carly

Cody77's avatar
Cody77
Newbie
2 years ago

Did this solve the issue, I’m having the same problem.

steve

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Cody77,

    A warm welcome here in the Roku Community!

    We understand you are having a problem with the Netflix channel. We're happy to assist you further. Please try the troubleshooting steps that RokuCarly provided above.

    Please let us know if there's anything else that we can do to assist you.

    All the best,
    John