Forum Discussion

11drawbridge's avatar
11drawbridge
Binge Watcher
11 months ago
Solved

MLB app live stream is choppy after Roku Ultra update still on OS 14

Anything? I'm still having issues and can't figure out what's wrong.
app playback
  • 11drawbridge's avatar
    11drawbridge
    3 months ago

    The problem was the audio output. I had had it set to "Stereo," but ever since I switched it to "Passthrough," the problem has been no más!

11drawbridge's avatar
11drawbridge
Binge Watcher
10 months ago

I guess y'all weren't really eager. 🤷🏻‍♂️

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
10 months ago

Hi, 11drawbridge!

Thanks for flagging this to us, and we apologize for not getting back to you sooner. We have noticed that you're still experiencing this issue. We would like to continue assisting you and forward this over to the relevant team for further review and investigation. 

Could you please provide the latest details on your device here so we can delve deeper into this matter?

  • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  • Also, a photo of the incident.

In addition, we would also like to know what troubleshooting steps you have taken in an attempt to resolve the issue. 

We are looking forward to hearing from you. 

Regards,
Emman

  • 11drawbridge's avatar
    11drawbridge
    Binge Watcher
    10 months ago

    Device Model: 4800X - Roku Ultra

    Serial Number- X010001YL8M4

    Device ID- S02A21AYL8M4

    Software Version- 14.0

    Tracker ID- M4-445-615

    Channel- Version 8.9; Build 4

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      10 months ago

      Thanks for keeping us posted, 11drawbridge!

      We truly appreciate your effort to supply all of the information we need to proceed with the investigation. Rest assured that we'll let you know once there is a development or update on this matter. 

      We value your time and patience as we work to resolve this issue; we'll cascade it to the relevant team so we can get it sorted out quickly. 

      Let us know if you need further help with anything else. We'd be more than happy to continue assisting you. 

      Many thanks,
      Emman

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        10 months ago

        Hi, 11drawbridge!

        We would like to provide you with an update regarding the ongoing investigation into this matter. To assist us in understanding the issue more clearly, we kindly ask that you share a short video clip demonstrating the specific behavior of the problem you are encountering. Your input will be invaluable in helping us resolve this issue effectively. Thank you!

        We are anticipating your prompt response. 

        All the best,
        Emman