Forum Discussion

11drawbridge's avatar
11drawbridge
Binge Watcher
11 months ago
Solved

MLB app live stream is choppy after Roku Ultra update still on OS 14

Anything? I'm still having issues and can't figure out what's wrong.
app playback
  • 11drawbridge's avatar
    11drawbridge
    3 months ago

    The problem was the audio output. I had had it set to "Stereo," but ever since I switched it to "Passthrough," the problem has been no más!

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
11 months ago

Welcome to the Roku Community, 11drawbridge!

We understand that you're still having issues with the MLB app's audio, which is still choppy when trying to stream the app. 

Could you please provide the latest software version of your Roku? It can be found in Settings > System > About. Also, you might need to check if your Roku Ultra is in the latest version. Just navigate to Settings > System > Software Update > Check Now. 

We are eagerly awaiting your response. 

All the best,
Emman

  • 11drawbridge's avatar
    11drawbridge
    Binge Watcher
    11 months ago

    The software version is 14.0. It's the video that's choppy, not the audio.

  • 11drawbridge's avatar
    11drawbridge
    Binge Watcher
    10 months ago

    I guess y'all weren't really eager. 🤷🏻‍♂️

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      10 months ago

      Hi, 11drawbridge!

      Thanks for flagging this to us, and we apologize for not getting back to you sooner. We have noticed that you're still experiencing this issue. We would like to continue assisting you and forward this over to the relevant team for further review and investigation. 

      Could you please provide the latest details on your device here so we can delve deeper into this matter?

      • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
      • Also, a photo of the incident.

      In addition, we would also like to know what troubleshooting steps you have taken in an attempt to resolve the issue. 

      We are looking forward to hearing from you. 

      Regards,
      Emman

      • 11drawbridge's avatar
        11drawbridge
        Binge Watcher
        10 months ago

        Device Model: 4800X - Roku Ultra

        Serial Number- X010001YL8M4

        Device ID- S02A21AYL8M4

        Software Version- 14.0

        Tracker ID- M4-445-615

        Channel- Version 8.9; Build 4