Forum Discussion

Cltt80's avatar
Cltt80
Reel Rookie
3 years ago

MAX UI not working - no remove app option, continue watching not working

My older Roku stick transitioned to MAX fairly easily (some minor issues that others have mentioned) but they were short-lived.

But, one show does not appear on my "Continue Watching" list. I was previously watching the show before the transition. No matter how many times I go to it, scroll through the seasons and episodes to pick up where I left off...the next time I open the app, it will not be there.

There are some other connectivity issues (slow, issues with rewinding/fast-forwarding, etc.) so I planned on just removing and replacing the app, only to find that there is no "Remove App" option! This is the first time I've ever seen an app do this.

Please advise.

12 Replies

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  • schofield12's avatar
    schofield12
    Reel Rookie
    3 years ago

    Same here. There are 2 shows I haven’t finished watching yet, and they’re never in the Continue Watching queue. There are other shows obviously, but I keep having to search for them to continue where I left off. I don’t know why some shows are there and some not. I liked the HBO Max UI much more. Easier to navigate, now it seems every streaming service is adopting the Netflix UI style and it sucks.

  • SeaJay2's avatar
    SeaJay2
    Newbie
    3 years ago

    I have exactly the same complaint, as do dozens of commenters on the /reddit thread. Ironic that I'm binging "Succession".... the story of obscene wealth the corrupts utterly, happy to destroy anything that stands in the way of another dollar they don't need and will probably never spend. The merger Discovery and HBO Max only benefits the real-world versions of the Roy family, loyal consumers and quality be **bleep**.

    • msknicksfan's avatar
      msknicksfan
      Newbie
      3 years ago

      I'm having the same problem and the only work around is.  You have to see what episode you are on, close the ap. re open the ap, find the show and episode pause it right there again and just close it don't back out.  But you have to do it just  like that for it to be there next time. It doesn't save it if you are in the middle of watching it. Its extremely frustrating, I messaged Max. They said they are aware watch it on other platforms for now.       

      • schofield12's avatar
        schofield12
        Reel Rookie
        3 years ago

        Wow what a convoluted way to have to do it. I applaud you for finding a solution to this pile of **bleep** of an app. thanks. 😉 I just keep it first or second in my List, so its always there to get to easily. I still have to remember what episode I was watching and scroll to that season, then episode. Barf! I'll just watch Rick & Morty on Hulu, mothertruckers! 

        Edit: Haha. It *bleeped* my swearing. Hilarious.

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    I don't have any suggestions on how to fix the problem, but you can't remove a channel/app if you have an active subscription through Roku.

  • Danger5rocks's avatar
    Danger5rocks
    Newbie
    2 years ago

    I have the opposite issue. After I watch an episode, let’s say episode 3, and exit the app episode 3 comes up as ‘continue watching’ next time I open the app even though I’ve watched 3.  If I watch episode 3 until episode 4 starts and then exit the app, next time I open the app it comes up ‘watch episode 3’ instead of ‘continue episode 4’. Major fail. I’ve watched ‘Barry’ s4e8 all the way through twice and it still comes up as ‘continue watching’. When I select it it starts at a point I’ve already watched twice.

  • Kingbiscuit's avatar
    Kingbiscuit
    Reel Rookie
    3 years ago

    I'm having the same problem.  My continue watching list will hold shows then disappear.  It's maddening!  I've tried every solution that I can find to no avail.

  • dcborn61's avatar
    dcborn61
    Newbie
    3 years ago

    I contacted Max customer support. They said it is a known issue they are working on. As a temporary solution, they recommended creating a new profile. I did that and at least for now, the Roku Max app is holding that correct continue playing episodes. 

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Danger5rocks,

    Welcome to the Roku Community!

    We understand you are having a playback issue with a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

    • Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
    • Reinstall the channel. Visit the Roku Channel Store and add the channel again.

    Please keep us posted on how it goes!

    Regards,

    Chel

    • Kingbiscuit's avatar
      Kingbiscuit
      Reel Rookie
      2 years ago

      It appears to have resolved itself by adding a new user profile.

      In regards to removing the channel, you can't remove the MAX channel.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Kingbiscuit,

        Greetings from the Roku Community!

        We're glad to hear that your issue was resolved. On the other hand, a channel can't be removed. Please be advised if the subscription is billed to your Roku account. Then the subscription must first be canceled before the channel can be removed from your Roku device.

        If you have any other questions or concerns, let us know.

        All the best,

        Chel