Forum Discussion

Cltt80's avatar
Cltt80
Reel Rookie
3 years ago

MAX UI not working - no remove app option, continue watching not working

My older Roku stick transitioned to MAX fairly easily (some minor issues that others have mentioned) but they were short-lived. But, one show does not appear on my "Continue Watching" list. I was pr...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Danger5rocks,

Welcome to the Roku Community!

We understand you are having a playback issue with a channel. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  • Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Home > Settings > System > Power. "If you do not see a Power submenu, skip to the next step." System restart.
  • Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes!

Regards,

Chel

  • Kingbiscuit's avatar
    Kingbiscuit
    Reel Rookie
    3 years ago

    It appears to have resolved itself by adding a new user profile.

    In regards to removing the channel, you can't remove the MAX channel.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      3 years ago

      Hi Kingbiscuit,

      Greetings from the Roku Community!

      We're glad to hear that your issue was resolved. On the other hand, a channel can't be removed. Please be advised if the subscription is billed to your Roku account. Then the subscription must first be canceled before the channel can be removed from your Roku device.

      If you have any other questions or concerns, let us know.

      All the best,

      Chel