MAX: no keyboard shown for password entry
I'm having the same problem right now trying to log back in to Max. The sign in screen has a box "use your remote" but nothing happens when i click it; and clicking on the password box also doesn't b...
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I'm still experiencing this issue on my TCL Roku TV. There is only one sign in option available (use remote). Navigating to the email field, Roku offers to populate my account email, which works fine, but then navigating to the password field, there is no on screen keyboard to input a password. I tried to use the remote option on my Roku mobile app because it has a keyboard feature, but the TV makes the "nope" sound instead of the click when entering characters, and nothing appears in the password field.
I followed the steps to check for a system update and to restart the TV that were recommended here for Disney plus, but this has not resolved the issue for the Max app. I can access my Max account on my laptop just fine, but I'm not gonna buy a whole new TV for it, so I will probably cancel if they don't resolve this.
ETA: thanks kirala - You have to ask the app nicely for the keyboard by hitting "OK" while the password field is highlighted. Counterintuitive imo, but it works.
I can't remember how I did it, exactly, and it may not work for you, but when I navigated to the password entry field, I tried pushing a few different buttons. Not sure which one did it, maybe the OK button? But when I hit the correct button a keyboard emerged from the bottom of the screen.
