Forum Discussion

Michael-Alan's avatar
Michael-Alan
Binge Watcher
2 years ago
Solved

Max channel getting an error message, "We were unable to switch profiles. Please try again. Some

The issue is: After opening the Max Channel on Roku the error occurs, it never gets to the screen where user profiles are and returns an error message, "We were unable to switch profiles. Please tr...
  • Blahblahblah09's avatar
    Blahblahblah09
    2 years ago

    Ok i saw this in an earlier post i believe… Hit the back button until it prompts for your pin Once into the app create a second profile and you will not see that error again. at least worked for me. 

Lisar670's avatar
Lisar670
Channel Surfer
2 years ago

I'm getting the same thing for a week now. Since 12.5.5 update, Roku is basically useless. Max doesn't open, Hulu and Prime constantly log out while watching. Roku please provide fix. 

Model: 3810X - Roku Streaming Stick+

Serial number: YHOOHL579736 (21315H579736)

Software version: 12.5.5 • build 4174-50

GC version: 10.6.34

Timestamp: 2024-02-01T11:40:34Z
issue ID 36-045-340

  • alilala's avatar
    alilala
    Reel Rookie
    2 years ago

    I also, in addition to not being able to access MAX, was kicked out of Amazon Prime last night and had to get back in to app and program I was watching and fast forward to where I was in program.  This is all very strange.