Forum Discussion

Michael-Alan's avatar
Michael-Alan
Binge Watcher
2 years ago
Solved

Max channel getting an error message, "We were unable to switch profiles. Please try again. Some

The issue is: After opening the Max Channel on Roku the error occurs, it never gets to the screen where user profiles are and returns an error message, "We were unable to switch profiles. Please tr...
  • Blahblahblah09's avatar
    Blahblahblah09
    2 years ago

    Ok i saw this in an earlier post i believe… Hit the back button until it prompts for your pin Once into the app create a second profile and you will not see that error again. at least worked for me. 

RokuMary-F's avatar
RokuMary-F
Community Moderator
2 years ago

Hi Community users,

Thank you for reporting this issue to the Roku Community!

We are sorry to hear that the Max channel isn't working for you. We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID) 
  • What troubleshooting steps have you taken so far to try to resolve the issue?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Best regards,
Mary

froyomia's avatar
froyomia
Reel Rookie
2 years ago

The device model is Hisense 43R6+,  the serial number is X00100W5FXKX, the device ID is S06NG1D5FXKX, and the software version is 12.5.5 build 4174-94. 

The tracker ID is KX-044-682

And I’ve tried downloading and redownloading Max, updating it, but nothing is working.

  • callieminnie's avatar
    callieminnie
    Newbie
    2 years ago

    Same issue exactly here.  Please post a response soon.