The MAX app will not open and it will not allow me to delete it to reinstall. I have restarted power and system several times. Hulu/Netflix work. App is updated but all I can do when I hit * is move it, manage subscription and close.

Thank you Makaiguy for those steps. I was able to remove the Max app through my phone. I cleaned the Roku cache and reinstalled Max, but unfortunately no difference with the newly installed Max app as it will not launch.

When this channel is one for which you have a premium subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to prevent further payments, but unless Roku changes its setup you will not be able to remove the channel through the Roku interface until the pre-paid subscription period runs out.While the subscription is in force you can use the official Roku remote app on an Android/iOS phone/tablet to remove the channel from your account. At the bottom of the app's Home screen, click "Devices" and connect to one of them if not connected already. Again on the bottom of the app's home screen, click on the magnifying glass icon and do a search for the channel. Click AND HOLD on the channel to be presented with options to Launch the channel on your Roku, or to Remove the channel. (A quick click will instead bring up the remote control functions.)Now Restart the Roku to remove all traces of this channel from the Roku's memory cache.This will remove the channel from your Roku account and allow you to reinstall it in the hope of fixing your current problem, but it will NOT cancel the paid subscription to that channel if there is one.

I have 3 TCL Roku TVs. The MAX app works on two of the TVs, but not the third. I have deleted the app, restarted the system and the added the app. Still does not work. Any suggestions?

Exactly same problem. Hbo can’t help. Com’on roku, solve this

Okay so I just checked out every setting for the fourth time today and this time it said there is an new system update. I updated and now MAX will open.

MAX app won't open; can't delete. It is updated

33 Replies

Tommo32
Newbie
7 months ago
Exactly same problem. Hbo can’t help. Com’on roku, solve this
- Boerum
  Newbie
  7 months ago
  Okay so I just checked out every setting for the fourth time today and this time it said there is an new system update. I updated and now MAX will open.
  - RokuEmmanuel-D
    Community Moderator
    7 months ago
    Hey, Boerum and Tommo32.
    
    Thanks for reaching out!
    
    We're glad Boerum you're back up and running, and we appreciate you sharing your workaround to resolve this!
    
    Also, Tommo32, if you're still experiencing the issue, we recommend checking for an available app update to see if this fixes the problem.
    
    If not sure how to do it, let us walk you through the process.
    
    Press Home on your Roku remote
    
    Highlight the Max Channel and press the Star * button on your remote
    
    Then, select Check for Updates
    
    An available version will be automatically installed; after the installation, launch the app again and see if it fixes the issue. Let us know if the issue still persists so we can assist you further.
    
    Thanks for being part of the Roku Community!
    
    Best,
    The Roku Community Team

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MAX app won't open; can't delete. It is updated

33 Replies

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