Forum Discussion

Boerum's avatar
Boerum
Newbie
7 months ago

MAX app won't open; can't delete. It is updated

The MAX app will not open and it will not allow me to delete it to reinstall. I have restarted power and system several times. Hulu/Netflix work.  App is updated but all I can do when I hit * is move...
app playback
Tommo32's avatar
Tommo32
Newbie
7 months ago

Exactly same problem. Hbo can’t help. Com’on roku, solve this

Boerum's avatar
Boerum
Newbie
7 months ago

Okay so I just checked out every setting for the fourth time today and this time it said there is an new system update. I updated and now MAX will open. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    7 months ago

    Hey, Boerum and Tommo32.

    Thanks for reaching out!

    We're glad Boerum you're back up and running, and we appreciate you sharing your workaround to resolve this! 

    Also, Tommo32, if you're still experiencing the issue, we recommend checking for an available app update to see if this fixes the problem.

    If not sure how to do it, let us walk you through the process.

    1. Press Home on your Roku remote
    2. Highlight the Max Channel and press the Star * button on your remote
    3. Then, select Check for Updates
    4. An available version will be automatically installed; after the installation, launch the app again and see if it fixes the issue. Let us know if the issue still persists so we can assist you further.

    Thanks for being part of the Roku Community!

    Best,
    The Roku Community Team

    • MicMac801's avatar
      MicMac801
      Reel Rookie
      7 months ago

      I’m having a similar issue. On my TCL Roku TV … the Max app won’t let me delete it. I’ve tried to update, but it says it is already updated. When I do an App search I do see a separate Max for Roku option. When I try to load that, it says I’m already using a Max app. I’m in a loop that I can’t solve.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        7 months ago

        Thanks for chiming in, MicMac801.

        We appreciate you reaching out to us about the issue you have also experienced with the Max channel, and we'd like to investigate further. 

        To help us with the review, please provide the following information.

        • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

        Please get back to us soon!

        The Roku Community Team