Max App pause and playback issue

HI 63g6vg35y35y MisterFix EasyE33304,

We understand that this case affects a lot of users, and we're trying to look further into it.

The information I asked for previously is essential for our engineering team to investigate this further. We would appreciate it if you could provide the information asked for.

Please keep us posted.

Thanks,

Rey

Instead of Pause, I've started hitting back(left arrow on the remote).  It may take about 5 seconds longer to go back to playing it but it's better than trying to find where left off or memorizing the time bar which is hard enough cos it's so tiny and only shows time left and not time elapsed.  

How does an issue like, an obvious, devastating glitch, make it into the released version of the Max app?  How was this not caught during their QA process?  It’s not like some corner case of twisted weird circumstances where you do some odd combination of things and the problem appears.  This is very, VERY basic functionality.  Really disgusted with Max for this one.  Thank you all for the workarounds to soothe my frustration.

Good grief people! This is a Roku forum! Roku make devices that facilitate other company's apps that are supposed to be designed to work on a Roku device. If an app isn't working correctly on Roku, it's NOT, I repeat NOT a Roku issue! It's the fault of the app itself. For goodness sake people! Go the the website for MAX and lodge your complaint THERE. Roku can't fix the problem, and neither can any Roku user. Complaining about it here is USELESS.

Regarding the above post, the issue is most likely not fixed by those steps. It is intermittent and will not necessarily happen the first time you pause/resume.

Funny, I've felt the MAX app is working significantly faster than when it was first released. It's as fast on my Ultra 4800 as it is on my Nvidia Shield players, which are much more powerful devices. 

And MAX is not a paid app. You don't pay anything to install it. It's a subscription app, which requires you to subscribe for the content. But you didn't pay anything for the app itself. There are apps you must pay for, mostly screensavers and such. 

I'm sorry you're having this issue mebmike.

Roku just had a major OS update from 12 to 12.5, and Max just added their B-R Sports Hub along with their News live beta hub. The streaming sports service will go live with a sneak peek tomorrow, and then the live streaming part of the service will go behind a paywall at a later date, so with all these changes, there are bound to be issues on some Rokus.

It sounds like you tried everything, so you'll just have to wait for a Max update to fix your problem. If it's not fixed by the next day, you should again do what you've done every day you have this issue after manually updating Max since an update might have happened, but your Roku's cache didn't clear (which is why you're told to do all the things you've done), but this won't work until Max fixes the issue on their end. When you repeat these steps, I don't think you have to go so far as to reboot your WiFi router and reinstall a network pathway since your other devices are working fine on your network.

What appears to have happened to all of us was that there was a faulty update that only went on Rokus that happened to receive that update during that time, while other Rokus updated later when Max corrected this, and so they didn't get these issues. However, the Roku's that received the faulty update were still having problems regardless of the newer updates until Max finally resolved this with us. This newer issue may have recently happened to you in which your Roku unfortunately received a faulty update with Max, and you just have to be patient and use redundant streamers such as your IPad and computer browser until this is fixed. I wouldn't suggest purchasing a different type of non-Roku streaming device due to this issue because it appears that the prior faulty update had corrupted various other non-Roku devices as well until Max resolved that. Once everything settles, Max will resolve this, and hopefully, no more faulty updates will occur with Max on various streaming devices. 

My issue was resolved after Max had a major update that included the NewsMax and sports streaming. Unfortunate that this extremely frustrating bug lingered for 6 months before fixing it, but I guess HBO isn't concerned about their user experience.

Sorry that it's happening to you now. It has been working fine for me this past week. Hopefully it doesn't become an issue again 😠