Forum Discussion

Polk69's avatar
Polk69
Reel Rookie
6 hours ago

Losing YouTube TV channel audio when browsing for other channels

I have two recently purchased Roku BRAND televisions.  Not other brand televisions with the Roku app preinstalled on them.  Genuine Roku.  Really, really like them.  One is a 32" and the other is a 55".  

I use YouTube TV as my primary streaming provider.  Note that this issue only happens with my 32", not my 55".  So here's the setup.  I'm watching a channel and decide to browse through other live options or recorded ones. So using my Roku remote, I press on the "arrow pointing left" button on the top left of the remote.  In the past, the television would keep the audio of the channel I had been watching while I browse for options.  But as of a couple of months ago, the audio goes away completely and I have silence until I choose a channel option and everything is right again with the world! 

I checked all settings and couldn't find anything that may help me with this so I used the nuclear option and performed a "factory reset" of the television to out of the box state.  Set up everything and when I first tried it, IT WORKED!  It now held the audio of the prior channel while I was browsing! It's fixed!  Well that joy was short lived as it only worked one time.  The next time I tried it, it was back to its old tricks of silence while searching.   Both of my Roku TVs are up to date with software.  

While I certainly can live with it, I'd sure like it to go back to keeping audio of prior channel on when browsing.  Any ideas?  I'm kind of stumped as to why there would be any difference between my 32" and my 55"  I looked for known issues and couldn't find anything.  Any ideas?  Thanks in advance!  

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app playback

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 hours ago

    Hey! Polk69​ 

    You mentioned that you're experiencing audio issues when browsing other channels on YouTube TV. 

    Factory reset was a nice workaround as it worked for a while, however, have you also tried doing the steps below and see if that'll permanently fix the problem?

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.


    Let us know if that works for you!

    Roku Community Team