Forum Discussion

Nyliram's avatar
Nyliram
Newbie
3 years ago
Solved

Logging in IWantTFC using Roku account on smart tv

Logging in IWantTFC using Roku account on my TV fails upon entering password.

My IWantTFC subscription is directly purchased thru TFC. Why do I have to log in using Roku account on my tv. Logging in on my iPad is not a problem. Please help!!!

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Nyliram,

    Thanks for your first post in the Roku Community!

    We understand you are having difficulties signing in to your subscription for IWantTFC.

    Please be advised that Roku doesn't manage channel logins or authentication. Many channels on Roku are developed and maintained by the channel provider themselves. It's best to reach out to the TFC channel directly to get the channel going on your Roku. They can resolve the error you are having with the channel login.

    Many channels on Roku are developed and maintained by the channel provider themselves.

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

3 Replies

Replies have been turned off for this discussion
  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    When you install the app on your Roku and try to log in, the first popup comes up with the email address for your Roku account shown and the "Continue" button highlighted.  If your iWantTFC account uses a different email address, click on "Use a different email".   Then sign into your account using your iWantTFC credentials, not your Roku credentials.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Nyliram,

    Thanks for your first post in the Roku Community!

    We understand you are having difficulties signing in to your subscription for IWantTFC.

    Please be advised that Roku doesn't manage channel logins or authentication. Many channels on Roku are developed and maintained by the channel provider themselves. It's best to reach out to the TFC channel directly to get the channel going on your Roku. They can resolve the error you are having with the channel login.

    Many channels on Roku are developed and maintained by the channel provider themselves.

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    3 years ago

    Nyliram Do not sign in using your Roku account, sign in using the same account as you used on your Ipad.