Forum Discussion

Cmari's avatar
Cmari
Reel Rookie
4 months ago
Solved

Loading Issue with IWantTFC

I installed IWantTFC in my Roku, but when I try to open the app, it appears to be loading, then returns to the Roku Home Screen.  Both the app and the system are updated, so I don’t know what the issue is. I have also deleted the app, restarted the system, then reinstalled the app, but this does not solve the issue. #iwanttfc #loadingissues

app support
  • RokuJohnB's avatar
    RokuJohnB
    4 months ago

    Thanks for sharing these details with us, Cmari​!

    After attempting the troubleshooting steps and videos from other apps play fine, contact the app provider's customer support team to report the issue and get help. The app developers themselves maintain apps on Roku. In this case, an issue within that specific app likely needs to be addressed with an update from them.

    Please let us know if there's anything else we can do to help you.

    Roku Community Team

5 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    4 months ago

    Try doing either a full system restart or unplug the Roku for 60 seconds to clear the cache and see if that helps,

    If it doesn't work, you could reach out to IWantTFC support directly at this email  support@iwanttfc.com 

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    4 months ago

    Hi there! Cmari 

    We understand you're experiencing issues with the IwantTFC app on your Roku. Since the troubleshooting steps haven't resolved the problem, could you please provide more details? This will help us assist you better.

    • The current software version of your Roku.
    • Does it happen across all the apps on Roku or only with the IwantTFC app?
    • Are you experiencing this issue with a Roku TV or a Roku device? What is the model name?

    In the meantime, I recommend restarting the internet router to ensure the issue isn't on the internet. Let me know if this works.

    Let's team up on this!

    Roku Community Team

    • Cmari's avatar
      Cmari
      Reel Rookie
      4 months ago

      Hi! This issue is with a Roku TV TCL model 32S305, software version 14.6. This issue is only with the IWantTFC app. I do have  Roku device on another TV in my home and the IWantTFC app works fine on there. restarting the router does not affect the issue. Thanks!

      • JWS9518's avatar
        JWS9518
        Roku Guru
        4 months ago

        Spectulating here, but maybe that TCL model may not have the capability built into its hardware to handle the app.  Some of these budget level TVs cut corners on the hardware they use. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Thanks for sharing these details with us, Cmari​!

    After attempting the troubleshooting steps and videos from other apps play fine, contact the app provider's customer support team to report the issue and get help. The app developers themselves maintain apps on Roku. In this case, an issue within that specific app likely needs to be addressed with an update from them.

    Please let us know if there's anything else we can do to help you.

    Roku Community Team