Having the same issue, waiting for a fix
Roku TV: DEO4X
Westinghouse Mode : WR43FX2212
Software version: 11.0.0 * build 4193-d5
Hi everyone,
Thanks for the posts.
If you are experiencing an issue with Live TV showing a black screen and you have already updated your Roku TV to the latest OS 11.0, can you please provide us with the following information so we can investigate further:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-exact steps to reproduce the issue you are seeing
-screenshot of what you is happening on screen
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
Mine started working again, so all is good. (knock on wood)
I am experiencing the same issue with a Hitachi Roku tv.
Roku TV: 5509X
Hitachi model: 43R5
SN: 2N007P636502
Device ID: 9846A7636502
OS: 11.0.0 build 4193-32
Tracker ID: 02-247-508
Add me to the list.
Model: 7135X - Roku TV
Serial number: YN00HW830519 (KMK96H830519)
Software version: 11.0.0 - build 4193-30
Issue ID: 19-247-590
Have restarted system, powered everything off and unplugged and done factory reset. Rescanned channels after reset and still no live tv!
At-247-69
Same thing happening on my Roku tv today, only goes to the last channel I was on, nothing shows on guide and black screen, did confirm that if you disconnect from the internet it works, so thanks to the previous poster for the workaround, as it is the only thing that has fixed it for me. Won’t let me upload a photo, just asks for source and dimensions but won’t work from my iPhone.
Issue report tracker
Model: C105X - Roku TV
Serial number: X0000083YLEO (S036D013YLEO)
Software version: 11.0.0 • build 4193-93
Timestamp:2022-06-22T00:36:35Z
Please use issue ID EO-247-716 to report the current Issue
