Hi everyone,
Thanks for the posts.
If you are experiencing an issue with Live TV showing a black screen and you have already updated your Roku TV to the latest OS 11.0, can you please provide us with the following information so we can investigate further:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-screenshot of what you is happening on screen
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
Suddenly started working again for me. Nothing changed on my end. Version 10.5.0, build 4210 shows as up to date.. Unable to update to 11.0.
Yes, it suddenly started working for me again as well (as of yesterday I believe). Works on both 10.5 and 11 version of the OS.
Wanted to update the thread to say that the live channel switching is working again for me as well. My TV's software was last updated on 4/26/22.
For reference here's my TV's information below:
It now reverted back and it's not working again! For a few weeks the issue was gone but it's back now.
Roku TV: A111X
Tgl model: 65q825
Software 11.0.0 build 4193-88
