Forum Discussion

ndbm10's avatar
ndbm10
Newbie
3 years ago

Launch failed for Netflix

I have tried what other posts had said about the home button x5 and the other buttons, it restarted and didn’t work. I manually restarted my Roku tv, still didn’t work. I removed all the other apps that we don’t really use, still says we don’t have enough space for Netflix. 

 

app playback

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi ndbm10,

    Welcome to the Roku Community!

    We understand that you're having a problem with your Roku TV. Help is here. Please try to factory reset the Roku TV by:

    1. Pressing the Home button on your Roku remote
    2. Scroll and select Settings.
    3. Select System.
    4. Select Advanced System Settings.
    5. Select Factory reset.
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move on to the next step.
    7. Follow the on-screen instructions.

    Note: Please make sure to add Netflix when you set it up again.

    Please let us know how it goes.

    All the best,

    John

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago
    ndbm10 wrote:

    I manually restarted my Roku tv, still didn’t work.

    Note that if you have Fast TV Start enabled (Settings > System > Power > Fast TV Start) turning your TV off/on just puts you in/out of a standby mode and does not give you a complete restart.

    Before trying the much more drastic Factory reset, which will require you to completely reset up your TV as though it were new out of the box, try a reset via:

    Settings > System > Power > System restart > Restart now