Hi ndbm10,
Welcome to the Roku Community!
We understand that you're having a problem with your Roku TV. Help is here. Please try to factory reset the Roku TV by:
- Pressing the Home button on your Roku remote
- Scroll and select Settings.
- Select System.
- Select Advanced System Settings.
- Select Factory reset.
- If you have a Roku TV, select Factory reset everything. Otherwise, move on to the next step.
- Follow the on-screen instructions.
Note: Please make sure to add Netflix when you set it up again.
Please let us know how it goes.
All the best,
John