Forum Discussion

rlarkinsmith's avatar
rlarkinsmith
Newbie
3 years ago
Solved

Latest HBO Max causes Roku to overheat

I have a Roku Premiere and we get the overheating notification on our tv screen within about 10 minutes of starting to watch something on max. It only happens on Max and our Roku is not in a cabinet,...
  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi mandysib,

    Thanks for letting us know about the issue you're experiencing; that's not what we aim for.

    Have you tried removing Max and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
    2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      • Note: If you are adding a subscription channel billed to your Roku account, you will need to re-subscribe.

    You can also try the suggestions here: What should I do if the red light is on or I see a "Your device is overheating" warning?

    Let us know if there's any difference after.
    All the best,

    Chel

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi KB2646,

    Welcome to the Roku Community!

    We understand that you're having issues with MAX that cause your device to overheat. Kindly be advised that channel providers design and build their own channels on the Roku platform. Features and other complications might lie in how the channel was designed and built. Additionally, the tracker ID that we asked for is crucial information for us to pass the information to the appropriate Roku team, who'll further investigate the issue and find resolutions,

    We hope for your understanding regarding this matter.

    All the best,
    Kash

mandysib's avatar
mandysib
Channel Surfer
3 years ago

My Roku stick is having the same overheating issue and only with Max. Boo Roku!!!

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi mandysib,

    Thanks for letting us know about the issue you're experiencing; that's not what we aim for.

    Have you tried removing Max and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
    2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      • Note: If you are adding a subscription channel billed to your Roku account, you will need to re-subscribe.

    You can also try the suggestions here: What should I do if the red light is on or I see a "Your device is overheating" warning?

    Let us know if there's any difference after.
    All the best,

    Chel

    • Blueandbluer's avatar
      Blueandbluer
      Reel Rookie
      3 years ago

      I already tried that solution. Nothing is working. 

      • Minka's avatar
        Minka
        Channel Surfer
        3 years ago

        Same issue here, only with HBO Max. I've tried all of the suggested fixes, no change. My Roku is not in a cabinet. Another weird one - I watched one episode of "smartless: on the road" - no problem with overheating. Then watched "White Lotus" - got the overheating message about 10 mins in. But - even without watching something else first, White Lotus always triggers the overheating message. Someone has to figure this out!

    • mpalmer4ukor's avatar
      mpalmer4ukor
      Reel Rookie
      3 years ago

      We are having the same issue with our Roku 3810X. It only happens with Max (formerly HBO Max) and started after the change in apps a few weeks ago. The Roku is fully updated. We have uninstalled and reinstalled the channel. Restarting the Roku has no effect. Just hoping someone is giving this feedback to whomever codes the apps at HBO. Thanks!

    • hrvstrsrrw's avatar
      hrvstrsrrw
      Newbie
      3 years ago

      I too have tried all of the suggested remedies.  I am still experiencing the issue.  Max is the only channel that causes this issue.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        3 years ago

        Hi hrvstrsrrw,

        Thanks for the first post in the Roku Community!

        We understand you have an issue with Max that causes you to overheat your Roku device. If you are done with the troubleshooting steps provided above, and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, a problem within that specific channel likely needs to be addressed with an update from the channel developer.

        If you have any other questions or concerns, please keep us posted.

        All the best,

        Chel