The Xfinity app is one of many. You probably watch most of your stuff though that app hence all your channels on that app may be affected. Here is a link in one of my previous post in this topic of one of the issues noted: http://www.drummernaut.com/roku/20230114_232051.mp4. If you guys just want to own this topic and think the Xfinity app is the only app that can have issues and no one else should post on this topic that is fine. I will make this my last post. I am here to tell you that I have had all of the same issues on 3 of my 30+ apps, that started at the same time noted in this topic and are continuing as noted in this topic. Here is the latest time stamp for the ESPN app:
Model: 3810X-Roku Streaming Stick+
Serial Number: YH00HX083585 (21503H083585)
Software Version: 11.5.0 • build 4312-50
Device ID: 21503H083585
Timestamp: 2023-02-16T01:01:09Z
Issue ID: 85-066-301
Drummernaut,
I use plenty of apps on my Roku. This list includes Roku Channel, Pluto TV, Tubi, freevee, Stirrd, Haystack, NewsNow, Amazon Prime, Netflix, etc. I was quite clear I only see the problem using the Xfinity Stream app. The problem started in October 2022 when the app was upgraded to version 6.10 Build 0. The beta version of the same app prior to this time had no issues. My symptoms matched that of many Xfinity subscribers that complained in the Xfinity community forums. None of these folks complain about other apps on their Roku having audio issues. In fact, they go out of their way to indicate it is ONLY the Xfinity Stream app they experience audio issues with, just like me.
I have 34 years of professional IT experience and I know how to report a technical issue with my equipment. No, it is not because I have not spent much time in the ESPN or other Roku apps.
I have already indicated Roku is working with Xfinity to troubleshoot the issue.
