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Sheila4's avatar
Sheila4
Newbie
2 years ago
Solved

kicking me out of streaming channels and back to Home Screen.

The system’s reset does not work. All my apps were being kicked off. I even tried removing the apps and reinstalling them. That didn’t work either. I unplugged my tv for a while and so far that has worked. 

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Sheila4 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you sharing this information with us. Regarding the issue you've encountered with your Roku TV streaming channels kicking you back to the Home Screen, the troubleshooting step you performed is one effective solution to resolve the issue. This will help users here in the Roku Community find the solution that will resolve the problems related to the issue at hand.

    For the general public's information, the troubleshooting step to completely restart a Roku TV is to unplug the Roku TV from its power source for 1-minute, and plug it again once more. After it has booted, it should solve the issue related to streaming channels kicking back to the Home Screen.

    If you have further concerns or inquiries, feel free to reach out to us. We're here to assist.

    Best wishes,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Sheila4 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you sharing this information with us. Regarding the issue you've encountered with your Roku TV streaming channels kicking you back to the Home Screen, the troubleshooting step you performed is one effective solution to resolve the issue. This will help users here in the Roku Community find the solution that will resolve the problems related to the issue at hand.

    For the general public's information, the troubleshooting step to completely restart a Roku TV is to unplug the Roku TV from its power source for 1-minute, and plug it again once more. After it has booted, it should solve the issue related to streaming channels kicking back to the Home Screen.

    If you have further concerns or inquiries, feel free to reach out to us. We're here to assist.

    Best wishes,
    Kash

    • tbarrett1's avatar
      tbarrett1
      Newbie
      2 years ago

      I performed all of the steps laid out in the comments.  In addition, I was on the phone with a representative from Technical Support.  None of these steps resolved the issues I had with applications closing and going back to the home screen.  I thought it was a good idea when I purchased the TV, but this issue has been going on for 8 weeks.  I went back and purchased a Samsung which was the right move.  The only options are to have the Roku TV serviced or send a new Roku TV out.  That did not work for me.  I have cancelled my subscription and will be cancelling my account after 15 years with Roku.  Such a shame. 

    • laura67's avatar
      laura67
      Newbie
      11 months ago

      I am having the same issues on my Hisense Roku tv. I have factory reset on the tv system and did the reset with the button in the back of the tv. It is still doing the same thing. I have unplugged and restarted it several times and it still is doing the same thing!!