Forum Discussion

JTR19's avatar
JTR19
Reel Rookie
2 years ago
Solved

Keeps receiving HDCP 2.2 error on my Roku Ultra

In the past two and a half years I've gone through two Roku Express units, and now my Roku Ultra has failed. The Express units lasted a few months each, then just simply stopped functioning. So in mi...
app playback
HDCP error
No video
Video quality
  • RokuERey's avatar
    RokuERey
    2 years ago

    Thanks for the update, JTR19!

    We appreciate the additional details regarding this issue. We see that the Roku Ultra is connected to an AVR. We want to determine if the issue is with the Roku player itself. We recommend connecting it directly to the TV to see if you still encounter the HDCP error. Additionally, we may need the serial number of the device, which is usually located at the back of the player.

    Please keep us posted!

    Regards,
    Rey

JTR19's avatar
JTR19
Reel Rookie
2 years ago

There is no way I can share that info with you. As I stated in my original post the unit has died and will not provide any video signal. I already tried all the basic steps of unplugging the unit, disconnecting the HDMI cable from both ends and reconnecting. On my TV I will see the Roku letters doing their dance, but then when I should see my home screen the Roku unit stops providing video signal.

The HDMI from the Roku is fed to a Marantz NR1711 AVR, which then feeds to a Sony XR-55X90J. Everything in the chain is HDCP 2.2 capable, including the HDMI cables.

As this Roku Ultra has failed after 10 months of use, and this follows two failed Roku 4K Express units that both failed in less than 1 year, I am done with Roku altogether. As I stated in my original post, it is obvious to me that Roku is using garbage electronics in all your units, so I am going to move on to an NVDIA Sheild unit. You have lost me as a customer.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Thanks for the update, JTR19!

We appreciate the additional details regarding this issue. We see that the Roku Ultra is connected to an AVR. We want to determine if the issue is with the Roku player itself. We recommend connecting it directly to the TV to see if you still encounter the HDCP error. Additionally, we may need the serial number of the device, which is usually located at the back of the player.

Please keep us posted!

Regards,
Rey

  • EghDragon's avatar
    EghDragon
    Binge Watcher
    2 years ago

    This error starts occurring on Netflix using the Roku Ultra 4K on my 3rd Purchase after months of use with no problems. This does not happen with 4K SDR using Apple Or Prime app, only the Netflix app with 4K HDR. Restarting the device clears the error for a while, but comes back after a few starts of the Netflix app. This leads me to believe this is a problem with the Roku Ultra processor using 4K HDR that is failing after a time. The device is in a cool environment, but it still gets warm after continuous use which may be causing the failure

    • EghDragon's avatar
      EghDragon
      Binge Watcher
      2 years ago

      I have now proved that the HDCP 2.2 error is due to a faulty Roku Device. I purchased a Fire Stick 4K Max for 1/3 the price of the Roku Ultra and plugged it in to the SAME HDMI connection as I was using with the Roku and set the Fire Stick to 4K HDR and played multiple different 4K content from Netflix, Prime, and Apple with NO issues. Doing the same on the Roku Ultra ultimately produced the HDCP 2.2 error. I would recommend you stay away from Roku 4K add on devices if you want to avoid the HDCP 2.2 error.