Forum Discussion

zonetime634's avatar
zonetime634
Reel Rookie
4 years ago

Issue changing channels on the spectrum app since last week

Last week something changed either with Roku or Spectrum. I now have to hit the right arrow button to get the channel menu to display and am unable to easily select a channel and select OK. When I se...
Bettyboop-48's avatar
Bettyboop-48
Newbie
3 years ago

I am having the same problem with changing channels 

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Bettyboop-48,

Thanks for posting in the Roku Community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:

  1. Are you using a Roku TV or a Roku device?
  2. Does the issue only occur on a specific channel or all channels on your Roku device?
  3. Are you receiving error messages or codes when accessing the channel?
  4. What troubleshooting steps have you taken so far to try to resolve the issue?
  5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary

  • andermichael's avatar
    andermichael
    Reel Rookie
    3 years ago

    I am using a Roku that is not as old as the one I was using and I'm not having a problem anymore but I wonder if I can return the old one seeing it doesn't work correct