Forum Discussion

Webbjr's avatar
Webbjr
Newbie
2 years ago
Solved

IPTV app won’t load after working good for months

i use iptv pro and it was working fine for 6 months. Now I can’t load it at all. I tried Smarters, a much better app, and same thing is happening. Some at least load but I’m not going to pay for them...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, SaulGoode Webbjr 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing with us your concern about the IPTV app on your Roku device, and we're here to assist. We recommend following the troubleshooting steps below to resolve the problem at hand.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.
     
    Best wishes,
    Kash
  • mr575dcm's avatar
    mr575dcm
    2 years ago

    I fixed it by changing the screen resolution from 4k to 1080p and the iptv pro app opened.

  • JohnT1983's avatar
    2 years ago

    Just change the screen resolution on Roku from 4K to 1080p... for some reason it will make IPTV app work again... and you don't lose quality in screen resolution