Forum Discussion

Neighballine's avatar
Neighballine
Reel Rookie
2 years ago
Solved

In show subtitles not appearing in disney plus or hbo

When watching Andor and other Disney shows and house of dragon on hbo no subtitles appear when they speak a foreign language (translating the high valerian to english). This is a new issue cause we w...
app feature
app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Neighballine,

    Thanks for reaching us here in the Roku Community!

    It is highly likely that this issue impacts a channel that requires an update. The troubleshooting you have undertaken has not addressed the problem. We strongly advise sharing this report with the channel support team for decisive assistance. It is important to note that channels on Roku are managed directly by the channel providers themselves.

    Please let us know if they're able to resolve this or if there's anything else we can further assist you.

    Regards,
    Rey

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Neighballine,

Thanks for reaching us here in the Roku Community!

It is highly likely that this issue impacts a channel that requires an update. The troubleshooting you have undertaken has not addressed the problem. We strongly advise sharing this report with the channel support team for decisive assistance. It is important to note that channels on Roku are managed directly by the channel providers themselves.

Please let us know if they're able to resolve this or if there's anything else we can further assist you.

Regards,
Rey

  • Neighballine's avatar
    Neighballine
    Reel Rookie
    2 years ago

    I had at length discussion with HBO and none of their suggestions worked to fix it. I posted on Reddit and other people have mentioned that the subtitles only do not work on their Roku TV, but subtitles will work on their tablet and phone. Based off this I suspect the issue is actually with the TV not the apps.