Forum Discussion

stephaniew0626's avatar
stephaniew0626
Newbie
2 years ago

I I have two roku's in my house one upstairs and downstairs they quit working last night same time

Last night both of the rokus in my house stopped working and they are ones upstairs ones downstairs they're not connected in any way not on the Internet or anything with the accounts it's two differe...
Strega2's avatar
Strega2
Roku Guru
2 years ago

Model numbers would help, but I’ll take a guess:  Some of Roku’s most basic models use 2.4GHz Wi-Fi only.  Some Routers (especially ISP rental routers) have been known to get automatic firmware updates that turn off 2.4GHz.  So, you need to login to the router and turn it back on.  Another more subtle problem is that some routers get an update that turns b mode off by default – ie: you’ll see wireless modes g/n enabled but what you want is b/g/n.