Forum Discussion

Potichi's avatar
Potichi
Reel Rookie
4 years ago

I can’t find Peacock TV to add

I can’t seem to find Peacock on the search bar, I’d like to add it. What do I do? 
Peacock TV Troubleshooting
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hi Potichi

Thanks for the post.

Try to add the channel from our website by clicking this link: Peacock channel. Once done, go to your Roku device and manually update your channel line up by navigating to Settings > System > System update > Check now.

Let us know how it goes!


All the best,
Kariza

  • Potichi's avatar
    Potichi
    Reel Rookie
    4 years ago

    Thanks, I did what you said and it is still doesn’t show up on my tv. It says it’s installed, through my phone but it’s not showing on my actual television. 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi Potichi,

      Thanks for following up.

      What Roku model device are you using? Peacock is available in selected Roku devices.

      In addition, when you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?

      Keep us posted with what you find out.

      Best regards,
      Mary

      • Ak11's avatar
        Ak11
        Reel Rookie
        4 years ago

        How do I know what devices it works on? I have same issue and have 3700x roku express

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      4 years ago

      Potichi again, are you located in the US? If not, where are you?

  • Ak11's avatar
    Ak11
    Reel Rookie
    4 years ago

    How do I know what devices it works on? I have same issue and have 3700x roku express

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      4 years ago

      https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

      Roku:
      Roku 2 (4210X model only)
      Roku 3 & 4 (model 4200X or later)
      Roku Streaming Stick (model 3600X or later)
      Roku Express/Express+ (model 3900X or later)
      Roku Premiere/Premiere+ (model 3920X or later)
      Roku Ultra/Ultra LT (model 4640X or later) 
      Roku TV and Smart Soundbar (model 5000X or later)

      The Express 3700 isn't listed as a supported device. 

      • Andygears's avatar
        Andygears
        Newbie
        3 years ago

        Yeah so I have an express 3700 (3710RW) and apparently Peacock is not supported although it works on 2 other roku’s in the house and my I pad.  That sucks!  Hours of fighting this **bleep** thing, but that seems to be the answer.

        why can’t my Roku software be updated?  
        Do they just want to force me to buy a newer unit?

        Disgruntled customer