Forum Discussion

joesmith1982's avatar
joesmith1982
Reel Rookie
2 years ago

I am subcribed to NFL+ already but the app on roku doesn’t recognize the subscription

I am subcribed to NFL+ already but the app on roku doesn’t recognize the subscription 
app subscription
joesmith1982's avatar
joesmith1982
Reel Rookie
2 years ago

I am subscribed directly through NFL+. I am using the NFL app. Thank you. 

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Make sure you're using whatever username/email address and password you have set up with NFL+ and not your Roku email address and password (unless they're the same, which isn't recommended).  Otherwise, contact NFL+.  It's their app, so they're the ones that should be able to help you.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Note that Roku's initial channel Sign in screen offers to send the email address affiliated with your Roku account, to save you from having to type it in.

      If your NFL+ account uses a different address, click "Use different email" instead of "Continue".