Forum Discussion

Bella76's avatar
Bella76
Newbie
2 years ago
Solved

How to fix Spotify not launching on my Roku device

Just open the Spotify app on your phone. Play a song, click to connect to play on your Roku. Your Spotify app on Roku should log itself back in automatically. Weird glitch though. 

App playback
    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Jermaskie

      We appreciate your first post and welcome to the Roku Community.

      Thanks for letting us know about the issue you've encountered. We understand that you're having trouble signing in to your Spotify account on Roku, and we'd be more than willing to assist. May we know if you're receiving any error codes/messages when signing in to Spotify? Additionally, what steps have you taken in an attempt to successfully sign in to your account?

      In the meantime, we recommend signing in to your Spotify account with the correct credentials. Please note that credentials such as usernames and passwords are case-sensitive, and the correct format of text is important for a successful login.

      Keep us posted for a follow-up or an update regarding this matter.

      Best wishes,
      Kash 

  • tazmo's avatar
    tazmo
    Newbie
    10 months ago

    "clear the Spotify app's cache and data within the app settings"

    Are you sure you are not talking about Android here?

    In the Roku settings, I do not see where this can be done.

    I have even removed the Spotify app and re-installed the Spotify app and it still not make it past the splash screen.

    What am I missing? It should not be this "complicated", especially with Roku.

  • claraeileen99's avatar
    claraeileen99
    Reel Rookie
    9 months ago

    I have had this issue ever since I moved. I have logged out of spotify on all of my devices, deleted the app on all of my devices so they should now be running the most current version, I have reset my roku and spotify will still not open on my roku. When I try to cast from my phone or another device it will say "now playing on Roku 3" but nothing on my TV changes or moves. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      9 months ago

      Hi, claraeileen99 

      Thanks for posting, and welcome to the Roku Community.

      We appreciate you for sharing here with us the concern you have encountered with Spotify on your Roku device, and we'd like to gather more information for us assist further. Could you please provide the following details below:

      • When opening the Spotify app, do you receive any error codes or message prompts?
      • When did you first encountered the issue occur?
      • What is your current Roku OS version? Also, what is the current version of the Spotify app?

      The details we receive regarding this issue would be helpful for us to review this case and provide further assistance.

      Best wishes,
      Kash

      • claraeileen99's avatar
        claraeileen99
        Reel Rookie
        9 months ago

        The Spotify channel on Roku does not open. 

        This first started happening when I moved and set up the Roku in my new apartment around 6/16 this year. 

        My Roku OS is the current version 13.1.4. The Spotify channel is also the most recent as I have deleted and re added it to my Roku multiple times.