Forum Discussion

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

A warm greeting here in the Roku Community, Jav24!

Thanks for letting us know about the issue and providing us with the necessary information. We're here to help.

Could you please specify if this issue is only with a particular channel or specific content? We suggest trying a system restart by going to Settings > System > Power > System restart to see if that resolves the issue. If it doesn't, we recommend following the troubleshooting steps provided in this support article on how to resolve a channel playback issue.

We look forward to hearing from you and looking closely into this issue. 

Thanks,
Jharra

Cristinac's avatar
Cristinac
Reel Rookie
2 years ago

I’m having the same issue on Hisense Roku tv G221x 7Series-43. I have no connectivity issues. Closed app. Deleted and reinstalled app. Unplugged everything from wall. Unplugged modem. System restart. Ensured app and tv device are fully updated. Even did factory reset of whole Roku tv. Netflix works fine on non-Roku tv devices. It’s just Roku tv and Netflix. It won’t load. Please help fix this now. 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thank you for keeping us posted, Cristinac!

    We appreciate your efforts and the troubleshooting steps. If this issue is only happening with the Netflix channel, we highly recommend reaching out to their customer support teams for further assistance and clarification. Please note that the content on the Roku platform is primarily provided and updated independently by the respective streaming channels.

    Thanks for understanding. Please let us know if you have any further questions.

    Best regards,
    Jharra

     

    • Cristinac's avatar
      Cristinac
      Reel Rookie
      2 years ago

      Thank you. I have already connected with Netflix. This is a Roku tv problem. It only happens on Netflix on this particular tv. It is not a problem on my other tvs when accessing Netflix. This is Roku tv’s problem. Please escalate this issue with Roku as you can see from all the other comments that this is unique to Roku tv. 

      • sebmoon44's avatar
        sebmoon44
        Newbie
        3 months ago

        Hello Cristina

        **bleep** I am having the same issues on my 55 inches Hisense TV and Roku with netflix...

        The only solution is to remove the app netflix and then redownload the netflix app again.

        But it is becoming a bit of a nightmare to be honest.

        I am feeling the same pain...

        And I tried literally everything...