How to fix Netflix not working on my Roku streaming device

Dear Roku Mods - 

We have ALL read ALL your steps to solve this issue. Its been going on for some people for days, some for weeks, and others for months. 

THIS IS YOUR ISSUE, NOT OURS. 

Please stop reposting the same troubleshooting steps and FIX THIS F*CKING ISSUE! 

I love ROKU, I have four steaming sticks and one ROKU TV and I feel like you guys should be reimbursing me for AT LEAST the last 30 days of Netflix subscription because I can only watch it ON MY PHONE. 

Been having the same issues as everyone else on my TCL Roku but only with Netflix app. This has been going on for a few months! What's the deal?

It doesn’t work. I’ve deleted the app, reinstalled the app, updated the app. Factory reset the whole tv. Everything I could think of from my end. It’s ROKUs problem. 

Hi Mstraci,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Netflix channel. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

All the best,                                                                                                                                              John

Hi Jdou87,

Thanks for the response!

We're sorry for any inconvenience that it may have caused you. We appreciate the troubleshooting steps you have taken to try to resolve the issue. We want nothing more than to have you uninterrupted streaming. We'll be collecting some details related to your Roku device and the app itself. Please provide the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Netflix channel version (highlight the channel tile, then press the * sign button on your device).

Once we have this information, we'll be able to forward this report to the appropriate Roku team for further investigation.

All the best,
Chel

Have you resolved this issue, or has roku reimbursed you for the trouble?

Hi, Brandy91884 

Thanks for posting, and welcome to the Roku Community.

We understand your concern with the Netflix app on your Roku device, and we're here to help. We recommend following the troubleshooting steps below to resolve the issue you have experienced.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Why has this not been fixed. So many people with the same issue and just the same troubleshooting tips over and over until they get the issue ID or whatever, then no response from Roku. I was told my device too old so I bought a new one (even tho a second device, same age and model, works fine) and still have the same issue. 

Hi, bhutting 

Thanks for posting, and welcome to the Roku Community.

We recognize the difficulties you are experiencing with the Netflix app on your Roku device, and we truly appreciate the steps you have already taken to try to resolve the issue. To assist you more effectively, our team would like to collect additional information regarding the problem.

In our previous message, we outlined specific details we need from you to better understand the issue. Gathering this information will allow us to investigate thoroughly and identify a suitable solution. 

Your cooperation is important to us, and we thank you for your continued patience as we work to resolve this matter.

Best wishes,
Kash

We have done every step in your troubleshooting

model: 6series-58

hardware I’d G204X

software 14.0

issue ID JT-453-342

Netflix ver 61.222 build 1301009

please advise! 

Thanks for the detailed information, Frang!

Thank you for your patience. This will be forwarded to the appropriate team for a thorough review and investigation. Before we proceed, could you please specify the troubleshooting steps you have already attempted to resolve the issue? Additionally, we would appreciate it if you could provide a photo of the error message. 

We are looking forward to hearing from you and looking closely into this issue.

All the best,
Emman

Hi, Frang. 

This issue is still under investigation and we'd like to collect more information about the issue you're encountering with Netflix.

Could you please describe the exact issues you are experiencing with Netflix? A photo or a short video clip would be greatly appreciated if you could provide one. Thank you for your cooperation.

We are anticipating your prompt response.

Regards,
Emman