Forum Discussion
RokuTakashi
2 years agoCommunity Moderator
Hi, tgreenery79
We're thrilled to have you as a part of the Roku Community.
Thank you for bringing this issue to our attention. We appreciate your willingness to work with us to resolve it. To that end, we have prepared a series of troubleshooting steps that we believe will be helpful in addressing the issue.
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists, please don't hesitate to let us know and we'll do our best to help. We're committed to working alongside you until we've resolved the problem.
Best wishes,
Kash
ricagurgel
2 years agoReel Rookie
As mentioned before, the problem persist, even restart, re-install app, reset tv. As mentioned it's very fluid before last major OS upgrade, 12.5 I think