How to fix Netflix Error code: tvq-pb-101 (5.3)
Hello,
I have followed these steps:
- Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
- Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.
and still have the same issue. If I attempt to:
- fast forward and then press play;
- rewind and then press play; and
- resume a movie or episode from where I left it
Netflix either freezes and I have to restart or I get the tvq-pb-101 (5.3) error code from Netflix.
According to Netflix, "This error happens when an issue with data stored on your device stops Netflix from playing".
I have a Roku Streambar, model 9102X. I have ensured that the software is up to date. I have also attempted to resolve the matter through Netflix who then explained there is nothing they can do as this is a Roku device issue.
Please advise.
Hi Chel,
Please see my responses to your comments in blue:
We suggest performing a system restart on your Roku device by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
This did not solve the problem.
Provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About.)
- Model: 9102R - Roku Streambar
- SN: YL001V487217
- Device ID: 2A1091487217
- Software OS/version: 13.0.0 • build 24028-95
- What channel and version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Netflix Version 5.2 • build 130088002
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.)
- A photo or video clip referring to the issue.
- I cannot provide information for these last 2 points as I have resolved the issue on my own.
Solution:
I ended up doing a factory reset and removed a bunch of channels that were preinstalled that I do not use. Only then did the issue with Netflix stop.
I'm not sure if it was the factory reset that removed a bug or if there were just too many channels hogging up space needed for Netflix to work properly. Also, I should note that the details I provided above were collected AFTER the factory reset (not sure if that makes a difference).
If the issue returns, I will try to capture it in a video and provide the Tracker ID.
Thanks anyways,
Nepflea
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About.)
