How to fix Netflix Error code: tvq-pb-101 (5.3)

Hi Chel,

Please see my responses to your comments in blue:

We suggest performing a system restart on your Roku device by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

This did not solve the problem.

Provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About.)
  • Model: 9102R - Roku Streambar
  • SN: YL001V487217
  • Device ID: 2A1091487217
  • Software OS/version: 13.0.0 • build 24028-95
• What channel and version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Netflix Version 5.2 • build 130088002
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.)
• A photo or video clip referring to the issue.
  • I cannot provide information for these last 2 points as I have resolved the issue on my own.

Solution:

I ended up doing a factory reset and removed a bunch of channels that were preinstalled that I do not use. Only then did the issue with Netflix stop.

I'm not sure if it was the factory reset that removed a bug or if there were just too many channels hogging up space needed for Netflix to work properly. Also, I should note that the details I provided above were collected AFTER the factory reset (not sure if that makes a difference).

If the issue returns, I will try to capture it in a video and provide the Tracker ID. 

Thanks anyways,

Nepflea