Hello kelbell0384
Thanks for posting here in the Community.
If this issue is not resolved by the suggestion above by @RokuMary-F, please provide the serial number of your Roku device from Settings>System>About. I'll be able to pass it along to our Support team who can assist you further.
Please keep us posted.
Regards,
Karla
As I said before I tired everything I read that would help. My Roku was plugged into the wall. I was using the original cords, plugs, everything. It all of a sudden stopped working. I can't get the serial number, because it will not stay on long enough for me to go to settings then system.
Hello kelbell0384
Thanks for the reply.
On some players, the serial number or device ID is printed on a product label and attached to the bottom of the player. On other players, the serial number or device ID is printed directly on the bottom of the player. Once we have this information, we'll be able to further.
Regards,
Karla
