Forum Discussion
Hi, I have tried removing all channels and only leaving the single channel that I want to open and would still get the error.
The only thing that solves it is a factory reset, but even then the error seems to come back within a month.
FYI -- Prior to a few months ago, this error never showed up in the 5-6 years that I've owned my current TV.
To me it seems that some update was pushed that is causing funky behavior.
Thanks for keeping us posted, scotty_c
Have you tried performing a system restart after uninstalling the channel, as advised in the previous post? If not, we highly recommend performing it by navigating to Settings > System > Power > System Restart.
This should resolve the issue.
Keep us updated on how this goes.
Best wishes,
Kash
- scotty_c11 months agoReel Rookie
Yep, I've tried that too, with no luck.
Also tried removing the channel, clearing cache, restarting --- that didn't work either.
Thanks!
- Amaaty11 months agoNewbie
Tried system restart and didn’t fix the issue also tried factory reset but didn’t fix the issue. I had the tv for 5 years never had this issue only after the new update
- RokuJharra-Q11 months agoRetired Moderator
Hi, @Amaaty @scotty_c, thank you for posting here in the Roku Community!
We appreciate the troubleshooting steps you have taken and thank you for informing us about this issue. We are here to help.
To start, could you please try restarting your internet router and removing some apps from your TV? After that, please try restarting your device again. If the troubleshooting steps do not work, please let us know in order to further investigate; we would also like to request the following information.
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- TV make model
We look forward to your responses and gathering your details.
Best regards,
Jharra
- vendo4 months agoChannel Surfer
this isnt a good answer..lol
- JWS95184 months agoRoku Guru
vendo It is either a system restart or unplugging power that usually fixes the issue. Otherwise, it is possible the memory has gone bad in the device and if it is internal memory only as opposed to those devices that have SD card slows, the device would likely need to be replaced.
- 2ndChance3 months agoReel Rookie
There is no power option!
- MzDeb3 months agoNewbie
I had to locate system restart which is in a different location than generally stated on my TCL Roku TV.
So far it looks like it worked. I will keep posted if there continues to be issues. In addition to the system restart I also restarted the internet connection just in case.
- RokuTakashi3 months agoCommunity Moderator
Hi, MzDeb
Welcome!
The system restart, advised as a troubleshooting step in this thread, is a known fix for this issue.
If you encounter the same issue, you may perform it again or reach out to us for further assistance. We're here to help.
Thanks,
Roku Community Team
- Nancy_M3 months agoNewbie
I just did a system restart and the app opened. But, I don't like the fact that this issue is happening especially since the TV is only a 1.5 years old. . Have used a TLC for 6 years and had way more apps on my old TV. Never had this issue until i bought a new TLC.
- JWS95183 months agoRoku Guru
Nancy_M That is the problem with a lot of these budget level TV brands that pay to license/use the Roku operating system. Those TV brands tend to not use quality components in their TVs and fail to keep those components updated so that they can handle the most recent OS updates.