Forum Discussion

AndrewMin's avatar
AndrewMin
Reel Rookie
5 years ago
Solved

How to fix Disney Plus not loading

I am using a Roku TV (one of the TCLs). Having a very odd issue with the Disney Plus channel. When I open any movie on Disney plus, it loads for a little bit (the Dolby logo even shows up in the top ...
  • StreamerUser's avatar
    StreamerUser
    5 years ago

    Your RokuOS firmware may have updated recently and be the source of this (you didnt mention the model # or firmware version)

    Correct app reinstallation procedure for Roku:

    1) Remove app

    2) RESTART Roku (Settings/System/Power/System restart/Restart) <-- MUST DO THIS HERE!!

    3) Reinstall app


    You might also consider completely powering down your TCL for 10-15 minutes (unplug from wall) in addition to what renojim suggested.

SEnger72's avatar
SEnger72
Newbie
3 years ago

I have had this issue for a week and tried every suggestion given and then some to no avail.  Any ideas?

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi SEnger72

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running. I have a few questions to better understand the behavior you are seeing: 
1. When did this issue first start occurring? 
2. Do you observe this behavior while using any other channel(s) on your device? 
3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
4. What specific troubleshooting steps have you taken so far to try to resolve the issue?

With more information, we will be able to assist you further.


Best regards,
Mary

  • no1uno's avatar
    no1uno
    Newbie
    2 years ago

    THIS WORKED FOR ME.

    It makes no sense, but....

    I tried everything mentioned above, to no avail. I had Diz+ as a hulu add-on. I went directly to Diz+ and subscribed, and it works. Then went to hulu and removed the Diz+ add-on. (Had to do these account add/changes on a browser, not within either app on roku.)

    YMMV, good luck!